Terms of service

TERMS OF USE

These Terms of Use ("Terms") govern your use of the website operated by Vailaro ("we," "us," "our"). By accessing or using our website and services, you agree to comply with these Terms and all associated policies. If you do not agree with these Terms, do not use the website or services.

SECTION 1 - GENERAL CONDITIONS

By using our website and purchasing products, you confirm that you are at least the age of majority in your jurisdiction and have the legal capacity to enter into these Terms of Use. You agree to not use our products for any unlawful or unauthorized purposes, including any violation of local laws, intellectual property rights, or the transmission of harmful code (e.g., viruses, malware). Any breach of these terms may result in the immediate termination of your access to our services.

SECTION 2 - PRODUCT DESCRIPTION AND VARIATIONS

While we make every effort to display the products on our site as accurately as possible, the actual product may vary in color, material, texture, or appearance. This can be due to differences in monitor display settings, photography lighting, or product variations. By placing an order, you acknowledge and accept that products may differ from images and descriptions.

We encourage customers to make purchasing decisions based on the product details and to reach out with any questions before placing an order.

SECTION 3 - SHIPPING POLICY AND DELIVERY TIMES

We aim to process orders promptly. Our typical shipping time is 8 to 12 working days from the date of dispatch. However, please note that shipping times may vary due to unforeseen circumstances, customs delays, or third-party carrier delays. We are not responsible for delays caused by the shipping carrier or external factors beyond our control.

By purchasing, you agree that delivery times are estimates and that we are not liable for any delays beyond our control, including but not limited to extended transit times or shipping issues. If your order is delayed, we recommend contacting the carrier directly for more information.

SECTION 4 - RETURNS AND REFUND POLICY

We stand by the quality of our products; however, we cannot accept returns or offer refunds for products that are not defective or damaged.

  • Incorrect Orders: If an item is defective, damaged, or not as described, please contact us within 5 days of receiving your order for assistance. Claims made after this period may not be eligible for refunds or exchanges.

  • Discrepancy in Product Appearance: Due to differences in display settings and product manufacturing variations, slight differences in color or material may occur. These discrepancies are not grounds for a refund.

  • Return Shipping Costs: Return shipping costs for non-defective or non-damaged items are the responsibility of the customer.

SECTION 5 - ORDER ACCEPTANCE AND CANCELLATION

All orders placed through our website are considered an offer to purchase. You will receive an automated order confirmation, which does not constitute acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including issues with payment processing or shipping concerns.

In cases of cancellation after an order has been placed, you may contact us promptly; however, cancellations can only be processed before your order has been processed.

SECTION 6 - PAYMENT PROCESSING AND DISPUTES

We utilize third-party payment processors such as PayPal and Shopify Payments to handle transactions securely. If you file a dispute or chargeback, please note the following:

  • Product Quality Disputes: As mentioned, products may vary slightly from their online images or descriptions due to factors such as lighting or material changes. By completing a purchase, you acknowledge and accept this possibility.

  • Shipping Time Disputes: We have a typical shipping time of 8 to 12 working days; however, we are not responsible for delays caused by third-party carriers or customs processing.

In the event of a dispute or chargeback, we may request you to provide evidence of communication or proof of the transaction (e.g., tracking information, product photos). Our goal is to resolve any issues promptly; however, if a dispute is filed improperly, we will provide all necessary evidence to defend our position with PayPal or any other payment processor.

SECTION 7 - THIRD-PARTY LINKS AND TOOLS

Our website may contain links to third-party websites or offer third-party tools over which we have no control. We are not responsible for the content or accuracy of third-party material or services, and we disclaim any liability related to transactions with third-party providers. You access these tools or websites at your own risk and discretion.

SECTION 8 - PERSONAL INFORMATION

Your personal information, including payment details, is subject to our Privacy Policy, which outlines how we collect, use, and protect your data.

SECTION 9 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, our website or service may contain information that includes typographical errors, inaccuracies, or omissions, which may relate to product descriptions, prices, promotions, offers, product shipping costs, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update any information or cancel any order if any information on the Service or any related website is inaccurate at any time and without notice (including after you have submitted your order).

We do not undertake any obligation to update, amend, or clarify any information on the Service or any related website, including but not limited to pricing information, unless we are required to do so by law. No stated update or refresh date applied to the Service or any related website may be used to indicate that any information on the Service or any related website has been changed or updated.

SECTION 10 - PROHIBITED USES

In addition to any other prohibitions set forth in the Terms of Use, you are prohibited from using the Site or its Content: (a) for any unlawful purpose; (b) encourage or participate in any unlawful activity by others; (c) violate any international, federal, provincial or state regulation, rule, law or local ordinance; (d) infringe our intellectual property rights or the intellectual property rights of others; (e) harass, abuse, insult, defame, slander, disparage, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) provide false or misleading information; (g) upload or transmit viruses or any other type of malicious code that is or may be used in a manner that disrupts the functionality or operation of the Service or any related website, other websites, or the Internet (h) to collect or track personal information of others; (i) for spam, phishing, pharm, pretext, spider, crawl or scrape; (j) for obscene or immoral purposes; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website if you violate any of the prohibited uses.

SECTION 11 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not warrant that use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that we may remove the Service from time to time for an indefinite period or terminate the Service at any time without notice.

You expressly agree that your use of the Service or inability to use the Service is at your own risk. The Service and all products and services made available to you through the Service are provided (except as expressly stated by us) "as is" and "as available" for your use, without any representation, warranty, or condition, express or implied, including any implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Timeless Fashion London, our directors, officers, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any indirect, incidental, special, punitive, or consequential damages, including, without limitation, loss of profit, revenue, or data, resulting from your use of the Service or any third-party product.

SECTION 12 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Vailaro and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they contain, or your violation of any law or the rights of a third-party.

SECTION 13 - SEVERABILITY

In the event that any provision of these Terms of Use is held to be illegal, void, or unenforceable, such provision shall nevertheless remain enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severable from these Terms of Use, and such determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 14 - TERMINATION

The obligations and liabilities of the parties arising prior to the termination date shall survive the termination of this Agreement for all purposes. These Terms of Use will remain in effect until terminated by you or by us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our services or if you no longer use our website.

If, in our sole discretion, you breach or we suspect that you have breached any term or provision of these Terms of Use, we may also terminate this Agreement at any time without notice. Upon termination, your right to access and use the Service will immediately cease, and we may deny you access to our Services (or any part thereof).

SECTION 15 - ENTIRE AGREEMENT

These Terms of Use, together with any policies or operating rules posted by us on this site or in connection with the Service, constitute the entire agreement and understanding between you and us regarding the use of the Service. They supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, without limitation, prior versions of the Terms of Service). If any ambiguity arises in the interpretation of these Terms of Use, it shall not be construed against the drafter.

SECTION 16 - GOVERNING LAW

These Terms of Use and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom (or the relevant jurisdiction where we operate). Any disputes or claims related to these Terms shall be resolved under the jurisdiction of the courts of the United Kingdom.

SECTION 17 - CHANGES TO THE TERMS OF USE

We reserve the right to update, modify, or replace any part of these Terms of Use at our sole discretion by posting updates and changes on our website. You are responsible for regularly reviewing these Terms of Use. Your continued use of or access to the website or the Service following the posting of changes constitutes your acceptance of those changes.

If we make material changes to these Terms, we will provide a prominent notice on our website or via email.

SECTION 18 - CONTACT INFORMATION

If you have any questions about these Terms of Use, please contact us at:

Vailaro
Email: info@vailaro.com

SECTION 19 - FORCE MAJEURE

We will not be liable for any delay or failure to perform our obligations under these Terms if the delay or failure results from events or circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, strikes, governmental actions, or shipping delays caused by third-party carriers.

SECTION 20 - DISPUTE RESOLUTION AND ARBITRATION

In the event of any dispute or claim arising from these Terms of Use or the Service, you agree to resolve the dispute through binding arbitration in accordance with the rules of the relevant arbitration authority in your jurisdiction. You waive any right to pursue a claim in court or as part of a class action. Arbitration will take place in the jurisdiction of United Kingdom, and any judgment on the award rendered by the arbitrator(s) may be entered in any court of competent jurisdiction.